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Their platform requires certain cookies to function correctly. The cookies that are used in conjunction with FreshDesk as our Helpdesk are:

Cookie providerList of cookiesDescription
Freshdesk internal cookies
_fw_crm_vFreshchat/Freshworks cookie (used to track Visitor/User identity and chat sessions performed by the user).
_x_wContains the shard ID on which the account runs.
_x_mContains the state of the shard.
_helpkit_sessionThe secret key for verifying cookie session data integrity. If you change this key, all old sessions become invalid.
helpdesk_node_sessionAn encrypted hash that stores the secret key and id of the login attempt.
user_credentialsUsed for user authentication.
wf_orderUsed to check the order of the tickets filtered for custom ticket filters, eg, due_by, agent_responded_at, requester_responded_at, etc.
wf_order_typeUsed to check if the order is ascending or descending for ticket filters.
wf_filterDenotes which filter is applied for the tickets list.
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.