Our Helpdesk is powered by Freshdesk Support Desk.
Their platform requires certain cookies to function correctly. The cookies that are used in conjunction with FreshDesk as our Helpdesk are:
| Cookie provider | List of cookies | Description |
Freshdesk internal cookies | _fw_crm_v | Freshchat/Freshworks cookie (used to track Visitor/User identity and chat sessions performed by the user). |
| _x_w | Contains the shard ID on which the account runs. |
| _x_m | Contains the state of the shard. |
| _helpkit_session | The secret key for verifying cookie session data integrity. If you change this key, all old sessions become invalid. |
| helpdesk_node_session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | Used for user authentication. |
| wf_order | Used to check the order of the tickets filtered for custom ticket filters, eg, due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | Used to check if the order is ascending or descending for ticket filters. |
| wf_filter | Denotes which filter is applied for the tickets list. |
