Using The Support Portal : Paessler GmbH

The Paessler support portal allows you to create new tickets as well as accessing your current and previous tickets. You can also update your current tickets and let us know the status quo of your issue.

How can I activate my portal account?

If you have previously opened up a ticket with us, you should have received an activation mail for your account. You can login via the link provided. If you cannot find the activation mail anymore, please proceed with the next step below.

I can't login, it states that my account already exists?

If you receive an error stating this, then you'll need to reset your password via the "Forgot password?" link on https://helpdesk.paessler.com/de/support/login - then you can login accordingly via the link sent to your mail address.

I don't want to use the portal at all? Do I need to mail you guys or something?

In this case, you don't need to inform us. Your account will stay as it is until you activate it. Until then, you can continue to open up tickets via mail or any of our applications. Note that using the portal for technical support inquiries is mandatory in order for us to get all information we ned.

I want to use a different mail address for my portal?

Simply use our sign up form and use the other mail address. This also works if you already created a different account that has been granted access to the portal.

I want a colleague to also have access to tickets within my company - what do I do?

Simply drop us a ticket and tell us the colleagues mail address. We'll allow him to access the tickets within your domain. This means that the colleague then can access all tickets that are created for, e.g. @monitoring-is-awesome.com.

But the colleague is an external employee that works for a different company?

That would work as well. Tickets within our helpdesk can be associated to companies and contacts can be associated with multiple companies. So just let us know which of the tickets should be associated with your company that have been opened by externals and we'll migrate them accordingly.