When generating very large reports, PRTG runs into a timeout. How can I increase the default timeout value for report generation?
This article applies to PRTG Network Monitor 19 or later
Change Report Timeout Value
By default, PRTG allows the generation of a report to take nearly up to one hour before there is a timeout. When generating very large reports, however, you may need to increase this time by adding a new value to the Windows registry.
Important: Always back up your system before manipulating the Windows registry!
Take the following steps to change the timeout value for report generation in the Windows registry:
1. On the system that runs the PRTG core server, open the registry editor.
2. For a 64-Bit Windows system, go toHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Paessler\PRTG Network Monitor\Server\Webserver\For a 32-Bit Windows system, go toHKEY_LOCAL_MACHINE\SOFTWARE\Paessler\PRTG Network Monitor\Server\Webserver\
3. Add a new String with the name ReportTimeout.
4. Set this to a value in seconds to change the timeout. For example, set it to 7200 for a timeout of 2 hours.
5. To activate the new setting, restart the PRTG core server service. For more information, see the PRTG Manual: PRTG Administration Tool on Core Server System
Notes
- To reset the timeout to default, delete the respective string from the registry.
- When running a cluster, take these steps on every node to make sure that the changed timeout value is also set when a node in Failover Master mode generates reports.
