This article applies as of PRTG 22
After adding an HPE ProLiant server iLO device and updating the SNMP settings, I added HPE ProLiant System Health and HPE ProLiant Physical Disk sensors. However, the disk sensors only report 'Disk Status'. How can I access the additional metrics?
SNMP HPE ProLiant Physical Disk sensor only showing disk status
There are cases when additional information is not available or usable and the sensor works in the so-called Limited Monitoring mode. This is decided based on the following OID:
| cpqDaPhyDrvHasMonInfo | 1.3.6.1.4.1.232.3.2.5.1.1.36 |
| Physical Drive Has Monitor Information. All of the physical disk table fields except for the physical disk status (phyDrvStatus) and the bay location (phyDrvBayLocation) are invalid unless this field has a value of true(2). |
Essentially, if the value is false, the sensor only monitors the Disk Status. This is how the SNMP data looks in this case:
[...]
1.3.6.1.4.1.232.3.2.5.1.1.36.0.6 = "1" [ASN_INTEGER]
1.3.6.1.4.1.232.3.2.5.1.1.36.0.7 = "1" [ASN_INTEGER]
1.3.6.1.4.1.232.3.2.5.1.1.36.3.0 = "1" [ASN_INTEGER]
[...]
As to why the server only reports limited monitoring information, that is something that HPE's support needs to be asked. We are unable to pinpoint in which condition this happens (limited data available from the server), we can only confirm that it does.
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
