This article applies as of PRTG 24

Running PRTG version 18.4 and upgrading to the latest version want to know the steps or suggestions

First of all, with the latest version, we just changed the updating process a bit if you update from an older version. Nevertheless, you should be able to update to the latest version from your version with only one intermediate update.

Here are the steps to update PRTG:

  1. First, I would recommend to back up your data. PRTG stores datain these three locations:
    • The PRTG program directory (core installation, custom sensors, custom lookups, etc.)
    • The PRTG data directory (monitoring configuration, monitoring data, logs, etc.)
    • The registry (license key, admin login, IP settings, etc.)
  2. To get a complete and consistent backup of the databases (for example, log database, monitoring database, toplist database, ticket database), open the PRTG Administration Tool and stop the PRTG core server while running the actual backup process.
  3. Next you can safely proceed to update the installation.
    1. Start the PRTG core service.
    2. Now we can navigate in the web interface to Setup | Auto Update | Status and click Check For Latest Update and Download.
    3. Once the update is downloaded, click the Install Update [version number] button.
    4. You will be asked to provide your license and information to continue.
  4. Now your PRTG installation should update to the intermediate version. Now you need to repeat the updating steps to get to the latest version. Afterwards PRTG should run with the latest version.

We have more detailed information on performing PRTG updates at the PRTG Manual: Auto-Update.


For more information, see the PRTG Manual: Update from Previous Versions



Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.