This article applies as of PRTG 22


When using the PRTG web server, a popup appears that displays Lost connection to PRTG server! and I cannot continue. This error has the code PE1114. What does this mean?

Connection issues: Error code PE1114

The error code PE1114 indicates a connection timeout error. PE1114 appears when you are connected to the PRTG web interface but it can no longer reach the PRTG core server. This can be the case, for example, if the PRTG core server start is currently pending.

Usually, the PRTG web interface will work again after a short time when the restart is finished. Wait a moment and click Try Again.

Error PE1114

Manually start the PRTG core server

However, if the PRTG core server is currently stopped, for example, after a system restart and will not come back automatically, manually start the PRTG core server. See the PRTG Manual: PRTG Administration Tool:

  • Open the tab Service Start/Stop.
  • If you see the message Service status: Stopped, restart the PRTG core server.
  • Click Start Service.
  • Wait until Service status: Running appears.
  • Go back to the PRTG web interface and click Try Again in the window.


Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.