Why does monitoring Windows 2012 R2 Messaging Queues from the PRTG master (without a remote probe) time out, even though the Paessler WMI Tester retrieves data successfully? Are there differences between PRTG and the WMI Tester, and are there logs available to troubleshoot the timeout issue?

Please make sure to review the sensor's remarks.

There's an option to save the "Sensor's Result" to disk within the sensor's settings, the logs result is stored on:

C:\ProgramData\Paessler\PRTG Network Monitor\Logs (Sensors)

Please double check that:

  1. The device's address in PRTG is an FQDN and is correctly resolved on the core server where PRTG and the Local Probe Run.
  2. The Credentials for Windows Systems in the parent device are correct.
  3. You may also check the user account that is running the PRTG Probe Service, in some cases the impersonation might fail, if the WMI Tester worked (with a specific user account) check whenever the sensor in PRTG works when the PRTG Probe Service runs with that account instead of SYSTEM.


Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.