This article applies as of PRTG Data Exporter 2026.5.20.610

How to reset PRTG Data Exporter administrator password

If you cannot log in to PRTG Data Exporter with your administrator account, you can use the reset-password command in the tools.exe CLI tool to reset your password to the default.

Note: You can use this procedure to reset the password for standard PRTG Data Exporter user accounts as well.


You need access to the system where PRTG Data Exporter is installed and permissions to run commands in the PRTG Data Exporter installation directory. 


Reset the password

  1. Connect to the system where PRTG Data Exporter is installed.
  2. Open a command prompt.
  3. Navigate to the PRTG Data Exporter installation directory. The default location of tools.exe is in C:\Program Files (x86)\PRTG Data Exporter\Executables.
  4. Run the command for the user account that you want to reset:
    • To reset the password for the administrator user account:
      tools.exe reset-password
    • To reset the password for a standard user account:
      tools.exe reset-password -u <username>
    • To reset the password for a standard user account when the connection string is encrypted with a custom key:
      tools.exe reset-password -u <username> -k <key>
    • The tool prints a success message: Password for user "<name>" has been reset to the default., exit 0.
    • If the specified username does not exist, or if the ConnectionStrings__DataExporterDatabase environment variable is not set on the server, the command exits with an error. Use this command to see all available options.reset-password --help
  5. Log in to PRTG Data Exporter with your username and the default password. You can find the default password in the PRTG Data Exporter manual. If you reset the password for a standard user account, the tool sets it to the same default password that it uses for administrator accounts: Adm1n!.
  6. PRTG Data Exporter redirects you to the Change Password page. Set a new password when prompted. You cannot access any other page until you change the password.