Both PRTG_Chromium_Helper.exe and PRTG_IE_HElper.exe are crashing consistently on our URL probes server. This is causing our URL monitors to appear as down, giving us false positives. The errors in the application event log are:

Faulting application name: PRTG_Chromium_Helper.exe, version: 1.0.0.0, time stamp: 0x4f1e7392
Faulting module name: libcef.dll, version: 1.0.306.0, time stamp: 0x4e8ef8c6
Exception code: 0x80000003
Fault offset: 0x000269c0
Faulting process id: 0x13b4
Faulting application start time: 0x01cd3443e3a13c8d
Faulting application path: d:\apps\PRTG Network Monitor\PRTG_Chromium_Helper.exe
Faulting module path: d:\apps\PRTG Network Monitor\libcef.dll
Report Id: 21f984d2-a037-11e1-8be4-005056a64486

Faulting application name: PRTG_IE_Helper.exe, version: 9.2.0.1278, time stamp: 0x2a425e19
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x0eedfade
Fault offset: 0x0000b9bc
Faulting process id: 0x1178
Faulting application start time: 0x01cd343b4ba00fde
Faulting application path: d:\apps\PRTG Network Monitor\PRTG_IE_Helper.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 89810235-a02e-11e1-a3f5-005056a64486

Article Comments

Hello,

please consider an Upgrade to PRTG version 12. If you have Freeware or Trial you can start here https://www.de.paessler.com/prtg/download

Best regards


May, 2012 - Permalink