I have added a new user (first time) and upon login he does not see all of the devices that I see when I login. He has the same rights as me. 1. Are the devices settings a Per User type of thing? 2. Is there a way to back up my "View" and restore it so that he can see the same thing.
It was very time consuming to get our setup just the way I like it to be and I'd hate to have to recreate this for him.
Thank you and love the product. SJ
Article Comments
Thank you. Yes the new user is in the same group as me, yet does not see the sensors and devices that I see. We are running version PRTG Network Monitor 9.2.0.2125
Apr, 2012 - Permalink
hallo,
can we access your PRTG installation from outside to take a look at it ourself?
If so. please send the URL and login information and the users we should look at to
support@paessler.com
Apr, 2012 - Permalink
Hello, I am sorry, but I was able to resolve my issue and it was my mistake :). I had the new user in one group (standard user) and not in the admin user group. Once I put him in the admin user, he was able to see the devices and sensors. My apologies! Best Regards. SJ
Apr, 2012 - Permalink
Hallo,
access rights to devices and sensors are given to user groups rather than individual users,
make sure the new user is in the same groups as you are ore make sure to give access rights to the group the new user is in.
Apr, 2012 - Permalink