I recently upgraded computers and followed the instructions of copying the data, setting, etc. over to the new pc. I went from a Windows XP Pro, to a Windows 7 Professional. The reports that were scheduled to run nightly have not ran since. I have also created new reports with no luck having them run either. Is there some scheduler not running properly? Or is Windows Scheduler used to run the reports or does PRTG have it's own reporting engine? I believe I have all settings mirrored from the original pc where the reports generated and emailed just fine. Any help is appreciated.

Article Comments

Hello,

are there any ToDos referring to problems with the Reports?

best regards.


Feb, 2012 - Permalink

No there sure isn't. There isn't anything related to the Reports in the Todo's other than finished reports that date 1/27/2012. It doesn't appear to run the reports manually either when it involves storing or emailing the report. You can view it via HTML, but no other way does it run.


Feb, 2012 - Permalink

Could you then please forward us your system log files via email to support@paessler.com for analysis? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\Logs (System)

Please be aware that it might also be a 'V7' or a 'V8'-folder in which then the "Logs (System)"-folder resides. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".


Feb, 2012 - Permalink

I was just reviewing the log file and noticed

2/15/2012 2:01:09 AM Error creating PDF report: HTML render is blank ID: 3716

Maybe that has something to do with it.


Feb, 2012 - Permalink