We recently moved our PRTG installation onto a new server. When I did this I also copied over the template and OID library folders. None of these custom files are being seen by the PRTG server. If I create a new template it shows up but none of the template files I copied over do. This appears to be the same issue with the OID libraries.

Is there a step I missed after copying over the folders?

Any help would be appreciated.

Thanks,

Zac

Article Comments

hallo,

did you already try to restart the PRTG services?


Jan, 2012 - Permalink

I did restart the service right after I copied over the files. Just to be safe though I will try to restart again and let you know how it goes.

Thanks,

Zac


Jan, 2012 - Permalink

No luck, For some reason it is still not picking up the templates or the OID libraries.


Jan, 2012 - Permalink

but all other libraries and templates are available?

can you create new templates?


Feb, 2012 - Permalink

Only the Defaults were there to start. Even after copying the folder over only defaults show. I can create new templates and add new libraries that show up. But to this day the old templates and libraries will not show up.

I guess it is not a major issue because I can recreate what I need but the old files are still not showing up in the GUI still.

Thanks,

Zac


Feb, 2012 - Permalink