When I want to send report to email I'm getting this message. I see that is the problem with creating PDF but how can I fix it?
Error creating PDF report: HTML render is blank
Modified on 2025-06-10 11:37:31 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello,
Could you please forward us your system log files to support@paessler.com for analysis? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:
Please be aware that it might also be a 'V7' or a 'V8'-folder in which then the "Logs (System)"-folder resides. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".
Dec, 2011 - Permalink