Good Afternoon

I am tryin to create dashboards for users they use IE8 and IE9 and i am getting the following error, however this is being used with IE9 why do i stil get this error and how do i get it workibg on IE8

Sorry. IE compatibility mode is not supported by the AJAX interface! Please turn it off! (find out how).

Please go to the HTML interface or consider switching to Internet Explorer (V9 or later), Google Chrome (V10 or later) or Mozilla Firefox (V4 or later).

Thanks

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

IE8 is not supported anymore. The Ajax Webinterface of PRTG 9 will not work with IE8, there is no option to enable this. Please advise your users to use Firefox (4 and newer) or Chrome (10 and newer).

best regards.


Dec, 2011 - Permalink

Good Morning

The company standard is IE8 and not IE9 as yet as there are still other applications to consider the clean cut response recieved on this is unacceptable.

We are intending on purchasing this product and the fact that we cannot use it in IE8 could be a breaking point.

Very dissapointing


Dec, 2011 - Permalink

Good Morning

also it seems that my question was not read correctly i asked why do i get the error even though i am using IE9


Dec, 2011 - Permalink

PRTGs Ajax-Webinterface simply is not possible on IE8 because IE8 is lacking the necessary features and functions, this is not 'our fault'. If you get the error message that IE8 is not supported while in fact working with IE9, please check that the compatibility mode is disabled in IE9 as well as any script-blocking.


Dec, 2011 - Permalink