I attempt to create a device template and it asks me for file name and template name. I enter the information and click continue. Then, it blanks out the two boxes and stays on the screen.

Am I doing something wrong? I have done this prior to upgraded without issues.

Any help would be greatly appreciated.

Thank you,

Zac

Article Comments

Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

we can't reproduce this issue here. Which exact version of PRTG 9 are you running? Do you by any chance use a customized language file? Which browser are you using with PRTG?

best regards.


Nov, 2011 - Permalink

We are on version 9.1.4.1840. I don't believe we use any customized language files. I have tried this with Firefox and IE.

Thanks,

Zac


Nov, 2011 - Permalink

Can you please send us some screenshots showing what exactly happens to support@paessler.com?


Nov, 2011 - Permalink