We use summary notification emails to our service desk program to automatically raise incidents. To avoid one outage raising lots of incidents we use summary emails but I cant find any way of amending the summary email template to give a more meaningful (to our helpdesk system) first line instead of "[PRTG Network Monitor (%sitename)] 9 Summarized Notifications". I can amend regular emails on the notifications settings, but not summary ones.
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Thank you, we've added this to our wishlist for future releases of PRTG.
Nov, 2011 - Permalink