I'm on a trial account. Everything looked good for about an hour. Then, the status of the local probe went to "disconnected". The google and your knowledgebase only say to send logs to support to resolve.
How to connect local probe
Modified on 2025-06-10 11:46:23 +0200
Disclaimer:
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.
Hello,
yes, please do exactly this, send us the logfiles to support@paessler.com. You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:
Please be aware that it might also be a 'V8'-folder. You can also use the option to upload the logs to our FTP-Server, using the button "Send Logs to Paessler..." on the tab "Logs" in the "PRTG Server Admin Tool".
best regards.
Aug, 2011 - Permalink