I have used the description how to export the certificates for PRTG and followed the explanation. Of Course I did name the file prtg7.XXX

I have tried several time no, but in the moment I change the certificate files, my webserver doesn't start anymore.

Does anybody have an Idea?

Here is the not very helpful log

14.07.2011 15:34:45 Starting Core Server: PRTG Network Monitor 8.4.1.2283 PRTG Network Monitor 1000 ID: -1000
14.07.2011 15:34:46 Could not start webserver: Es wurde versucht, den Webserver mit diesen konfigurierten IP-/Porteinstellungen zu starten:Could not load root certificate.
Es wurde ohne Erfolg versucht, den Webserver auf der IP-Adresse X.X.X.X mit den Ports 80/443(SSL) zu starten:
Could not load root certificate. ID: -1000

My File in the Folder ..\cert are:

root.pem

prtg7.crt

prtg7.key

Article Comments

Is the root.pem unencrypted and in the proper .pem-format?


Jul, 2011 - Permalink

how can I prove this? I am quite sure that I have done everything like explained in the Tutorial. At what stage can i decide about unencrypted pem file?


Jul, 2011 - Permalink

why ist my reply not posted?

How do I check the correct format? I did everything as explained in the manual. Which option is relevant for the format?


Jul, 2011 - Permalink

Please open your files in a text editor. If the key file is still encrypted, you will find the word ENCRYPTED in there.

PRTG's built-in Apache web server needs PEM encoded certificate files and the .key file must be provided in decrypted format.

In order to decrypt a key, please follow the instructions given in question How can I use a trusted SSL certificate with the PRTG web interface?, post Option 3: Using a Certificate from a Microsoft CA Server, section Extract Key.

You might also want to use SSL Certificate Tools to convert files.


Jul, 2011 - Permalink