I was wondering if PRTG can create tickets in OTRS? I'd like to know if tickets can be automatically created for network events

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Hallo,

how do tickets usually get created in OTRS? Is it not enough just to send an email to the ticketing system?


Jun, 2011 - Permalink

Hey Aurelio

You are absolutely correct - I've looked at the customer email notifications and custom fields can be set to get OTRS to create a ticket with relevant severity, queue etc. Looks like it will work well. Thanks!


Jun, 2011 - Permalink