Can PRTG automatically cut tickets in OTRS?

Modified on 2025-06-10 11:49:23 +0200

I was wondering if PRTG can create tickets in OTRS? I'd like to know if tickets can be automatically created for network events

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Hallo,

how do tickets usually get created in OTRS? Is it not enough just to send an email to the ticketing system?

Jun, 2011 - Permalink

Hey Aurelio

You are absolutely correct - I've looked at the customer email notifications and custom fields can be set to get OTRS to create a ticket with relevant severity, queue etc. Looks like it will work well. Thanks!

Jun, 2011 - Permalink

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Can PRTG automatically cut tickets in OTRS?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.