The remote probe is listed as disconnected, with red sensor. And all other sensors are gray. What happened? How can we solve this problem?

Thank you.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hallo,

is the line between the core server and the remote probe down?

did you already try to restart the remote probe?

please open a support ticket by sending a mail to support@paessler.com

please forward us your system log files for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V8\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\V8\Logs (System)

from the core server and the remote probe


May, 2011 - Permalink

Yes, I tried to restart the remote probe, but still disconnected. I sent the logs of one of the probes disconnected, but you have not returned.


May, 2011 - Permalink