About once a week, at completely random times, my remote probe service will crash and show everything down, which in turn sends out an e-mail and SMS for all 172 of my sensors being down. Once I go in and restart the remote probe service, everything shows as back up and I get all the pages that things are coming back up.

This has been happening for the last couple of versions I have ran of PRTG and it has not gotten any better when I upgrade; I am currently running 8.4.0.227. My probe computer monitors mostly pint, snmp, and wmi. The probe service is running on a P4 2.8 machine with 2GB of memory.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hello,

Could you please forward us your system log files from this particular probe for analysis to support@paessler.com? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System) Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder.

best regards.


Apr, 2011 - Permalink