About once a week, at completely random times, my remote probe service will crash and show everything down, which in turn sends out an e-mail and SMS for all 172 of my sensors being down. Once I go in and restart the remote probe service, everything shows as back up and I get all the pages that things are coming back up.
This has been happening for the last couple of versions I have ran of PRTG and it has not gotten any better when I upgrade; I am currently running 8.4.0.227. My probe computer monitors mostly pint, snmp, and wmi. The probe service is running on a P4 2.8 machine with 2GB of memory.
Hello,
Could you please forward us your system log files from this particular probe for analysis to support@paessler.com? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:
XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System) Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)
Please be aware that it might also be a 'V8'-folder.
best regards.
Apr, 2011 - Permalink