Remote probe note relaying cached statistics when core server connection restored

Modified on 2025-06-10 11:54:59 +0200

I have a situation where the WAN goes down between the core and remote sites. The remote probe continues to query the devices on the remote LAN. Upon WAN reconnection the remote probe does not relay the cached statistics. The graphs show complete holes spanning the exact time the connection was down.

I understand the remote probes should be relaying the cached data, but it isn't happening. Is there an option to enable this feature? Running v7.2. Thanks.

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please open a support ticket by sending a mail to

support@paessler.com

please include

your system log files from the core server and the remote probe for analysis? You can find the same under

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System) Vista/2008: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Apr, 2011 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Remote probe note relaying cached statistics when core server connection restored

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.