Hi, I moved my PRTG 7 from one server to another. i have the "PRTG Configuration.dat" file of prevoious installation. I have installed new PRTG 7 on another server and it work fine (with only local probe). if I put my "PRTG Configuration.dat" in the .dat folder it function for fews seconds and after the local probe is disconnected. how happen it ? to insert all configuration hand by hand is very hard. can I import my previous configuration ? thanks

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Hello,

can you try restarting the PRTG services?

best regards.


Apr, 2011 - Permalink

Hi I have tried to restart both serveices. PRTG Core and PRTG probe services. the problem is the same. thanks


Apr, 2011 - Permalink

Then, Could you please forward us your system log files for analysis to support@paessler.com? You will find the log files within the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:

XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\Logs (System)
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\Logs (System)

Please be aware that it might also be a 'V8'-folder.


Apr, 2011 - Permalink