Why can't we recieve email notifications?

Modified on 2025-06-10 11:55:35 +0200

Hello Support,

We are having issues receiving emails from PRTG. The test emails work fine and we can manually send a report via email. We aren’t getting email warnings when a system is down, anymore though- only through a manual or scheduled email push. Is there a specific setting we need to change? Please let us know.

Thank you,

Brian Sawyer

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Hello,

just to check, you do have configured state triggers on the sensors?

best regards.

Apr, 2011 - Permalink

Hello Torsten,

Thank you for pointing that out- they had not been set up for the groups we had created. I appreciate your help.

Sincerely, Brian

Apr, 2011 - Permalink

Once you've set the triggers you should get email-notifications then.

Apr, 2011 - Permalink

It's working now- thank you!

Regards, Brian

Apr, 2011 - Permalink

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Why can't we recieve email notifications?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.