When executing
PRTG Network Monitor Setup or PRTG Remote Probe Installer setup.exe files, I get one of the following error messages:
You can not install a PRTG core server while a remote probe is installed. Please deinstall PRTG probe first!
Sorry. This machine already has a full installation of PRTG Network Monitor. You can not install just the Remote Probe, you have to update the full installation.
What can I do?
Article Comments
Repair an Installation
This message should never show up for healthy installations of PRTG. Somehow the installation of PRTG has been mixed up.
You cannot install a remote probe on a system on which a PRTG core server is already installed. Likewise, you cannot install a PRTG core server on a system running a remote probe.
The preferred solution is to uninstall the installed PRTG product, delete the {program files}\PRTG Network Monitor folder and delete the PRTG Network Monitor registry key.
If this is not an option you can also try the following not officially supported method:
You Want to Install a PRTG Core Server
The locally installed probe must be set to "Act As Local Probe". To install a PRTG core server on a system you have already installed a remote probe on, please
- Open the PRTG Probe Administrator application from the Windows start menu.
- In the Probe Settings tab, change the setting for Connection to PRTG Core Server to Act as Local Probe.
- Save your settings and confirm restart of PRTG services.
You can now proceed with the installation of PRTG core server on this machine.
You Want to Install a Remote Probe
The "PRTG Core Server" service must not be installed on a system where you want to install a remote probe. To uninstall the core server service, please open a command line window and move to the folder where PRTG is installed:
- On 64 bit systems:
cd "%ProgramFiles(x86)%\PRTG Network Monitor"
- On 32 bit systems:
cd "%ProgramFiles%\PRTG Network Monitor"
Now enter the following command:
"PRTG Server.exe" -uninstall -silent
You can now proceed with the installation of a PRTG remote probe on this machine.
Mar, 2011 - Permalink
Repair an Installation
This message should never show up for healthy installations of PRTG. Somehow the installation of PRTG has been mixed up.
You cannot install a remote probe on a system on which a PRTG core server is already installed. Likewise, you cannot install a PRTG core server on a system running a remote probe.
The preferred solution is to uninstall the installed PRTG product, delete the {program files}\PRTG Network Monitor folder and delete the PRTG Network Monitor registry key.
If this is not an option you can also try the following not officially supported method:
You Want to Install a PRTG Core Server
The locally installed probe must be set to "Act As Local Probe". To install a PRTG core server on a system you have already installed a remote probe on, please
You can now proceed with the installation of PRTG core server on this machine.
You Want to Install a Remote Probe
The "PRTG Core Server" service must not be installed on a system where you want to install a remote probe. To uninstall the core server service, please open a command line window and move to the folder where PRTG is installed:
cd "%ProgramFiles(x86)%\PRTG Network Monitor"cd "%ProgramFiles%\PRTG Network Monitor"Now enter the following command:
"PRTG Server.exe" -uninstall -silentYou can now proceed with the installation of a PRTG remote probe on this machine.
Mar, 2011 - Permalink