PRTG service does not start 8 Core Server Service. Error code "Could not start webserver: Wrong DataTree version. Needed: 5 - found: ID: -1000 "
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
Hello,
there seems to be a problem with the configuration file (it may got corrupted).
Please try to exchange your running config file
PRTG Datafolder\PRTG Configuration.dat
for one from the auto backup folder
PRTG Datafolder\Configuration Auto-Backups
yesterdays config or the one before and then start the PRTG services.
You will find the the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:
XP/2003: C:\Documents and Settings\All Users\Application Data\Paessler\PRTG Network Monitor\V7\
Vista/2008/Windows 7: C:\ProgramData\Paessler\PRTG Network Monitor\V7\
Please be aware that it might also be a 'V8'-folder.
Best Regards.
Jan, 2011 - Permalink
Hello,
there seems to be a problem with the configuration file (it may got corrupted).
Please try to exchange your running config file
PRTG Datafolder\PRTG Configuration.dat
for one from the auto backup folder
PRTG Datafolder\Configuration Auto-Backups
yesterdays config or the one before and then start the PRTG services.
You will find the the data directory as defined under the "Core Server" tab of the "PRTG Server Administrator" tool, or in the following default paths:
Please be aware that it might also be a 'V8'-folder.
Best Regards.
Jan, 2011 - Permalink