Before migrating to a clustered PRTG setup we were able to log into a PRTG Node and set a sensor to error for testing purposes (this is part of our monthly test to ensure that our sensor notifications are being sent/received). Now, when setting a sensor to error (Right click -> Pause -> Set Sensor to Error) it must be completed on the Primary Node in the cluster (and cannot be completed on the secondary node as configuration changes are not accepted). This causes the sensor to go into a Partial Down state (Primary Node recognises it has been set to error, but secondary node does not because we cannot set it in that node) and the notification is never triggered because a Down (Full Down) state is never met.

Is there a way to set a sensor to error on both nodes to initiate a down state?

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

This will be amended in an upcoming update release. Please bear with us.


Nov, 2010 - Permalink