All Probes disconnected after upgrade to PRTG Network Monitor 19.1.48.289

Modified on 2025-06-10 12:12:16 +0200

Hi,

Have just installed the upgrade to PRTG Network Monitor 19.1.48.289, and now all Probes (remote and Local) have disconnected.

I anticipated this might be the case for a period of time while they were updated, however it's over an hour now.

How do I go about fixing this?

This is the second core upgrade in a row that has gone horribly wrong taking hours to fix, next time I won't be so quick to hit install!

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Hi there,

To be honest, this is a case that needs to be checked in a regular ticket. The knowledgebase is more for user to user interaction. Therefore please forward us a Support Bundle as outlined here:
https://www.paessler.com/manuals/prtg/support_contact_support

Best regards.

Feb, 2019 - Permalink

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All Probes disconnected after upgrade to PRTG Network Monitor 19.1.48.289

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.