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Does not work on android

Modified on 2025-06-10 12:13:46 +0200

Dear, in a certain client we are not able to open his prtg via cell phone (android) I tested on his cell the prtg of other clients and opened only his does not open, the message appears "Error I could not retricieve the passhash. Perhaps your password is wrong " I tested that client on different androids and none worked

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Hello Daniel,

The failing login is probably because of a missing D-H key on the PRTG server. Please see this article on how to connect with Android after receiving this error message.

Best regards,
Sebastian

Feb, 2019 - Permalink

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Does not work on android

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.