Hi,

I am running Android 7.0 on my Nexus 6P and cannot login to our PRTG server. I read this thread: https://helpdesk.paessler.com/en/support/solutions/articles/69145-could-not-retrieve-passhash-android-n But that doesn't help. Our PRTG Server Version is: PRTG Network Monitor 16.2.24.4274 x64, a later version then the one mentioned in the thread above.

The Android version is Android 7.0 build NPD90G.

Andreas

Article Comments

What exactly isn't working?


Aug, 2016 - Permalink

When I try to add our server in the app and press save, I get the error message : "I could not retrieve the password hash".


Aug, 2016 - Permalink

Hello,

The failing login is probably because of a missing D-H key on the PRTG server. Please see on how to connect with Android N and to generate the key.


Aug, 2016 - Permalink

That solved the problem. Thanks!


Aug, 2016 - Permalink