I've seen that the the duration option is available in the pause items in the default email template for notifications. Can I use that same duration to acknowledge a sensor for only a period of time?

I'm thinking it'd look something like this %homem/acknowledgealarm.htm?id=%sensorid&duration=5&ackmsg=Acknowledged+via+email+for+5min&targeturl=/m/sensor.htm?id=%sensorid

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Can I request an enhancement? This would be real handy for the same reason's it is a handy option on the website, but with the ability to easily do it without going through the interface.


Apr, 2013 - Permalink

Josiah,

Please try using this for the Execute HTTP Action field of the notification for the sensor that you would like to have acknowledged.

http://192.x.x.x/api/acknowledgealarm.htm?id=%sensorid&ackmsg=Auto-Acknowledged&username=USERNAME&passhash=12345678&duration=X

Please mind that you have to replace the IP, the USERNAME, 12345678 with your pass hash from the account settings and the X duration with that you want to have your Auto-Acknowledge perform.


Apr, 2013 - Permalink

I'm trying to do this from TOPdesk and i want to do this with 'acknowledge until'. Is that possible as wel?


Feb, 2019 - Permalink

Hi there,

Greg already shared the solution to do that:

/api/acknowledgealarm.htm?id=%sensorid&ackmsg=Auto-Acknowledged&username=USERNAME&passhash=12345678&duration=X

In the end is the "duration="-parameter. To acknowledge for 5 minutes, use:

/api/acknowledgealarm.htm?id=%sensorid&ackmsg=Auto-Acknowledged&username=USERNAME&passhash=12345678&duration=5

Best regards.


Feb, 2019 - Permalink

Hello,

Yes, thats for a set amount of time, i already have that. I want to acknowledge a sensor until a specific time. I can set a date in TOPdesk when i want to finish a call and use that date to acknowledge the sensor until that date and time.

In PRTG i can use 'acknowledge until' to achieve this, however i want to acknowledge from TOPdesk so i can add call number information automaticaly from there in the ackmsg.


Feb, 2019 - Permalink

Hi there,

What PRTG does at the "acknowledge until" option is, that it calculates the time from "now" to the selected time in minutes. Then it will provide this value within the "duration"-parameter. For example:

duration=6978

Therefore I am afraid that the above cannot be achieved without a script or something in between.

Best regards.


Feb, 2019 - Permalink