WMI sensor problem since upgrade to version 18.4.45.1898 x64

Modified on 2025-06-10 12:21:54 +0200

Hello, We are facing a very serious problem since upgrade to version 18.4.45.1898 x64. Every day, more and more WMI sensors on different remote probes stop working with "Connection could not be established (code: PE015)" or "Cannot access folder: The folder doesn't exist (code: PE032)" errors. Please advise, Yaron

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Yaron,

It sounds like you might have too much WMI going on at the same time. If you go to Setup -> Status -> PRTG Status, look for the Database Objects section and tell me how many Requests/Second you have.

Also, can you copy and past the section covering Sensors by Type and Sensors by Scanning Interval?

Thanks!
Benjamin Day
Paessler Support

Dec, 2018 - Permalink

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WMI sensor problem since upgrade to version 18.4.45.1898 x64

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.