hi i worked with prtg ver: 17.3.33.2753+ and i cant upgrade my prtg, could you help me i want deleted ticketing database and start for first ticket number .
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sorry , in this version i havent this directory in prtg folder , and i search ticketdata.dat in all folder in my prtg sub folder and cant find this file!
Nov, 2018 - Permalink
In this case, please open up the PRTG Administration Tool, navigate to the Core Server tab and check the data directory in the lower half. The Ticket Database directory will be in there for you to delete.
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Stephan Linke, Tech Support Team
Nov, 2018 - Permalink
in my prtg administraror tool i have core and prob tab and on it my functions are : Proxy Configuration Probe Connection Settings Active Directory Integration Historic Data Purging
and cant see ticket database directory?
Nov, 2018 - Permalink
That's the field I'm referring to:
The Ticket Database folder should be in the disclosed directory.
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Stephan Linke, Tech Support Team
Nov, 2018 - Permalink
thanks for your answer i was founded my prtg folder and i serach in all folder and file in this folder to find any file and folder that contain ticket , but i cant find any ticket.dat or any related to ticketing database in this folder. i cant reset my ticket number or deleted my database for create again till now :(
Dec, 2018 - Permalink
Well, it must be in the current PRTG data directory. What folders do you have in there?
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Stephan Linke, Tech Support Team
Dec, 2018 - Permalink
all my folder is : 64 bit , cert , custom sensors , devicetemplates , dlltemp , download , helperlibs , language , locales , lookups , mib , notifications , prtg installer archive , prtg-installer-for-distribution , python34 , sensor sustem , snmplibs , support bundle , webroot
Dec, 2018 - Permalink
This is your application directory, not the data directory as disclosed in the PRTG Administration Tool. Did you get that very path from there?
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Kind regards,
Stephan Linke, Tech Support Team
Dec, 2018 - Permalink
The ticket database resides in PRTG's data directory, which defaults to the following path:
C:\ProgramData\Paessler\PRTG Network Monitor\Ticket Database\ticketdata.dat
Remove it, start the PRTG Core Server service and you should be good to go.
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Kind regards,
Stephan Linke, Tech Support Team
Nov, 2018 - Permalink