Dear, good afternoon, turn around and I have problems with my e-mail sensor, what would be the final solution to solve this error?
sensor SMTP&IMAP Round Trip
Article Comments
The scan interval on the server is 5 minutes and the sensor configuration in the Maximum Trip Time (Sec.) field 600 Seconds
Nov, 2018 - Permalink
Hello,
Could you please try using the sensor with the following settings:
- Increase scanning interval to 15 min
- Keep maximum trip time of 10 min
- Use connection interval of 1 min
Does that help?
Nov, 2018 - Permalink
I made the changes but no effect appeared, the sensor continues with the same message " Checking for Messages: Maximum Trip Time exceeded (giving up)"
Nov, 2018 - Permalink
Hello,
Could you please check the log of the mail server?
Are there some more details about this error?
Nov, 2018 - Permalink
I know that to send the log is through the administration tools, but could it help me better? in which folder and etc.
Dec, 2018 - Permalink
Hello Daniel,
Could you please check the logs of your mail server? (not the PRTG server ;))
Are there any error messages that could give you more details?
Dec, 2018 - Permalink
Hello Daniel,
Thank you for your KB-post.
Which scanning interval do you use in this sensor?
Nov, 2018 - Permalink