Attempting a new installation of PRTG (Using 10.1.38.11958 installer) there are no PRTG related services added to Windows (Windows 10 in this case.)
When I go to the PRTG Administration Tool, the Service Start/Stop tab shows that the services are Not installed/Unknown.
When I press save and close the Administration Tool attempts to install the services, but fails with the following error messages displayed:
The PRTGCoreService could not be installed. Please re-run the installation program. [OK] Sorry, could not install the PRTG Core Server service. [OK] PRTG Core Server Service could not be started: The specified service does not exist as an installed service. [OK] Sorry, could not start the PRTG Core Server (Web server) Unknown [OK]
Rerunning the installer, uninstalling and reinstalling PRTG (and manually deleting PRTG's ProgramData folder) has not resolved the problem.
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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.
I have the same problem. I install PRTG with Administrator privileges (and i download the installer from PRTG site).
Thanks
Sep, 2018 - Permalink
Please stop the Core Server Service and perform the following steps:
- open a commandline (cmd.exe) as an Administrator
- enter the following command:
sc delete PRTGCoreService
- navigate to "C:\Program Files (x86)\PRTG Network Monitor\64 bit\" within the commandline:
cd "C:\Program Files (x86)\PRTG Network Monitor\64 bit\"
- enter the following command:
"PRTG Server.exe" /install
This command needs a while to complete. Afterwards please try to start the Core Server Service again, does that work?
Benjamin Day
Paessler Support
Sep, 2018 - Permalink
Are you installing PRTG with Administrator privileges?
Where did you download your installer from?
Mar, 2018 - Permalink