I configured the SIP Options Ping Sensor to monitor our vendor's SIP server, I have configured a specific extension in the system for monitoring the system, which I configured into the sensor. It showed in PRTG that the sensor was up, but I didn't see the registration in the VoIP system. I then proceeded to change the password in the sensor (to a known NOT valid password), and it continues to say that it is "Ok".

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Anyone?


Sep, 2018 - Permalink

Hi Michael,

Please let me know what SIP server are you using?

For further analysis we please need some more information about your current situation.

Please forward us the following screenshots by email to support@paessler.com, referring to the ticketID "PAE1089465":
- Screenshot of the sensor's "Overview" tab
- Screenshot of the sensor's "Log" tab
- Screenshot of the sensor's "Settings" tab

Thank you in advance!

Andreas Günther
Tech Support, Paessler AG


Sep, 2018 - Permalink