Hi. I hope that you can help me.

My custormer is running PRTG Version 18.2.41.1652 x64 over Windows 2012 R2 Server with 8GB de RAM, Core 15 CPU and 1200 sensors, aprox.

They mainly uses the Enterprise Console tool to manage PRTG (they prefer this tool rather than Ajax Web Interface)

After the update carried out in February, disconnection problems began appearing in random form in both the EC and the Web Interface, with the error "URL: /api/public/testlogin.html failed twice (PE1114, timeout, timeout)

We try lowering the interrogation frequency but it keeps happening. It is disconnected and the seconds are reconnected.

We have measured the health of the probe, but it appears normal. We also lowered the interrogation frequency to 5 minutes some devices (interrogated every 20 seconds, for its criticality) but even so the disconnection message appears and is unacceptable for customer purposes.

Is there another possible interval between 20 seconds and 5 minutes that can be used? What do you suggest as resolution of the problem?

Thank you!

Article Comments

Hello Luis,

Thank you very much for your contact.

Please provide us with a Support Bundle from your PRTG Core Server including the system log files for analysis. This can be done via the Contact Support ribbon in the lower right corner of the PRTG web interface.
In case the web interface is not accessible, please open the PRTG Administration Tool on the PRTG Core Server and send us the Log Files from the tab card Logs and Infos.

This approach will allow us to review your system's log files and will help us to analyze the issue.

Thank you very much in advance.
Sebastian


Jul, 2018 - Permalink