Is it possible to generate a random string for notifications to act as a ticket id?

For example: [PRTG] ABC1234 SERVERNAME SENSORNAME ERROR

We are using a monitoring system which tries to catch a string as a ticket id....

Article Comments

Hi Max,

It's not possible to pass random strings to notifications. Do you require a special format? How do you pass the incident to the monitoring system?

Kind regards,
Stephan Linke, Tech Support Team


Jun, 2018 - Permalink

Hi Stephan,

we need an unique string inside the notification so our ticketing system can use it to create a single incident (including "OK"-Messages which close the incident).


Jun, 2018 - Permalink

Hi Maxt,

How about using %systemdatetime, it contains the timestamp from the notification (when it was triggered) - should be fairly unique... :) Otherwise, you'll probably need to come up with a custom notification script (PowerShell or something you prefer)...

Kind regards,
Stephan Linke, Tech Support Team


Jun, 2018 - Permalink