Hi Paessler Support ,

Recently , we encounter the complicated situation . We have one machine which installed PRTG more than one year . But it displayed the notification "License Status : Temporary activation . License already in use on a different system." and "License Edition : PRTG Network Monitor XL5 (expires 6/13/2018)" . Our question is that we cannot find the root cause immediately . What if we cannot solve this problem before 6/13/2018 , can we still use it after 6/13/2018 ? Any impact except updating software and get the premium support ?

Regards, Ryan

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Hi Ryan,

Rest assured, we will take care of you. Can you send me the SystemID for the server in question?

You'll get this from Setup -> License -> Status in the web interface.

Thanks!

Benjamin Day
[Paessler Support]


Jun, 2018 - Permalink

Hi Benjamin ,

Thank you for your prompt response . Our engineer is checking for this issue . We are seeking for the possible impact since we had checked Knowledge base . The other questions are all only expired issue . There was none report related to "License Status : Temporary activation . License already in use on a different system." May we have your comment for this situation ? What if we cannot fix this problem before the expiration date , any impact for us to keep using this serial number PRTG product ?

Regards, Ryan


Jun, 2018 - Permalink

After the temporary activation expires, your system would revert to a 100 sensor freeware instance.

However, we will not let this happen. As soon as I get the System ID from you, I can correct the issue.

Thanks!

Benjamin Day
[Paessler Support]


Jun, 2018 - Permalink

Hi Benjamin ,

Thank you for your explanation . According our network engineer's feedback , they had tried to correct this mistake with Paessler and which machine I mentioned would be decommissioned in these days . Thank you !

Regards, Ryan


Jun, 2018 - Permalink