Hi all,

If I select the Local Probe I can see, in the upper right corner, the geomap location, but if I select one of the remote probes I can't see anything, why?

Article Comments

Hello Andrea,

Thank you very much for your contact.

What version of PRTG are you currently running?

Best regards,
Sebastian


May, 2018 - Permalink

Hi Sebastian,

the version is PRTG Network Monitor 18.2.40.1683 x64


May, 2018 - Permalink

Hi Andrea,

Thank you very much for the reply.

Please open the Settings tab of the Remote Probe and check if the location is been presented properly. It might be necessary that you disable the inheritance (if the location is been configured on the parent object) and re-type it. Please make sure to press Enter once the location is been typed in to force PRTG to re-load the underlying Java Script.

Does it work then?

Best regards,
Sebastian


May, 2018 - Permalink

Hi Sebastian,

after pressing Enter in one of my remote probe the map shows correctly.

thanks alot


May, 2018 - Permalink

Perfect, thank you for the reply.

Sebastian


May, 2018 - Permalink