I changed the data directory to a new directory using the guide below. However I found out that it is still saving the monitoring database and other files in the old directory(default directory). I followed the guide by saving all the existing files to the new directory and change the PRTG Administration tool to the new directory.

https://https://helpdesk.paessler.com/en/support/solutions/articles/76000045250

Article Comments

Hi deedee,

Could you provide me with a screenshot of the folders (new and old, incl. timestamps) and the PRTG Administration Tool's Server tab? Thanks!

Kind regards,
Stephan Linke, Tech Support Team


Apr, 2018 - Permalink

Hi Stephan,

Please see below. Just an additional info, the new directory is a network drive in which the PC and the account has read and right access.

Old (Default) Directory https://www.dropbox.com/s/bdd27yiketghl3z/Old%20%28Default%29%20Directory.jpg?dl=0

New directory: https://www.dropbox.com/s/g1mypb3uumi76nq/New%20Directory.jpg?dl=0

Core Server: https://www.dropbox.com/s/ednf90n4ncxu1ua/Admin%20Tool%20-%20Core%20Server.jpg?dl=0


Apr, 2018 - Permalink

You might want to use the UNC notation here:
\\servername\sharename\path\to\folder
this usually works.

Kind regards,
Stephan Linke, Tech Support Team


Apr, 2018 - Permalink