Ticket system with multiple customers and the view of customers

Modified on 2025-06-10 13:01:22 +0200

I have some questions about the ticket system:

I know that it is possible to create groups in PRTG and that those groups can only view devices or Auto-Discovery groups that they have the correct rights for, but does this also apply to the ticket system?

In a situation where a customer wants to make their own ticket, will they only see tickets related to their networks or groups?

Is it possible to use e-mails to send tickets to another ticket system? This could be used to avoid having multiple ticket systems if there is already one in use like Topdesk.

Can the ticket system be used for the view of a customer where the customer can see open tickets, who the ticket is assigned to etc?

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Hi there,

This is the case yes. Additionally, users will only be able to create tickets for device they have rights for.

Best regards.

Mar, 2018 - Permalink

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Ticket system with multiple customers and the view of customers

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.