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Core service will not start

Modified on 2025-06-10 13:01:42 +0200

I just applied the update to 18.1.38 from 18.1.37 and the core service will not start. All was fine prior to the update. I do not see any reason in the event viewer. All I see in the log is

Startup: Starting Core Server: PRTG Network Monitor 18.1.38.11934 x64 ID: -1000

It does not start.

Any ideas?

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Hello there,

Please download the latest stable version manually from here: https://downloads.paessler.com/prtg/prtg.zip

Disable an eventually existing antivirus temporarily and run the installer then manually. After rebooting PRTG should be coming back up again.

Kind regards,

Erhard

Mar, 2018 - Permalink

To close this out, I reinstalled the base program and all is well now.

Mar, 2018 - Permalink

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Core service will not start

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.