Why did all my probes suddenly disconnect at 4am?

Modified on 2025-06-10 13:05:09 +0200

We have 4 probes and all 4 are disconnected. Probe for our servers disconnected last night at 4am when no one is here. Backup ran at 11pm. Rebooted server and restarted all services but did not help. Can someone please advise I am new to PRTG and inherited it when I started current job. Like it but find troubleshooting very difficult.

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Hi there,

We need to have a look at the log files of your PRTG installation. Please click on

Web GUI >Setup > Contact Support and forward a support bundle for further analysis. Please refer to this Knowledge Base post in the comments field.

Best regards

Jun, 2015 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Why did all my probes suddenly disconnect at 4am?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.