I have several Cisco 4510 switches in my network. Recently, whenever I run an auto-discovery for new port activity, I run into a situation where a new sensor is created, but the sensor fails and errors out with the error message of "Could not identify port number." I find that if I remove all information from the description field for that port (Using the Cisco CI), the problem will clear up and the port can be located. But as soon as I enter any information into the description field on the switch itself, the PRTG readout fails. What is going on? I have to have these ports labeled for internal documentation.


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This problem has been fixed in the latest PRTG update (15.2.17.2636).
It derived from descriptions that had "<" and/or ">" in it :)


Jun, 2015 - Permalink