Why do I have to enter my licence every morning?

Modified on 2025-06-10 13:09:24 +0200

After the PC is powered on in the morning, PRTG refuses to start. I have to re-enter the licence information every morning. Why doesn't it save the information I entered?

If it would help, I would be happy to reinstall the software, again, but I would like instructions on how to de-install the existing installation. Apparently, using Windows control panel and then manually deleting the software directory aren't doing the entire job.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

Please open a ticket and forward us a support bundle for analysis.

May, 2015 - Permalink

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The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

Why do I have to enter my licence every morning?

Article CommentsAttention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.

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Attention: This article is a record of a conversation with the Paessler support team. The information in this conversation is not updated to preserve the historical record. As a result, some of the information or recommendations in this conversation might be out of date.