I have several HP DL580 G7 Servers that give bogus Hardware warnings. All of the warnings are for hardware that doesn't exist on the system. For example, the server has 4 power supplies and I get a warning for power supply 5. The server has 8 memory "cards" and I get an alert about "card" 9's 'Correctable ECC logging limit reached - Unknown'.

It seems like PRTG might be receiving erroneous information from VMware, but I'm not sure how to change things. I have no warnings in vSphere or the ESXi Host about these issues. The Hardware Status tab for the machine is all green. I don't want to disable the probe, but I'm not sure I'd pay attention to it if there was a viable alert there since it always shows a warning.

We're running the latest version of PRTG according to Autoupdate. We're also running ESXi 5.5 Update 2 with the latest patches.

Thanks in advance for any assistance.

Article Comments

Hi,

I will contact you via email regarding this issue.

Best regards


Apr, 2015 - Permalink

Maybe the problems resolves changing the configuration of the bios. Can you check if the bios of the system show the same wrong data?

Best Regards

Elvira


Apr, 2015 - Permalink