Good Morning,

I have an issue that one of my PRTG Management users get locked(inactive) all the time.

what could be the meaning of that ?

best regards

Boris shnider Sys admin Taldor

Article Comments

When you go into the users configuration, please open the tab with the small notebook tab (next to the chat bubble):

User log

You can see which user deactivates the your management user.
Any suspicious entries there? Or ar we talking about a AD user whose account gets locked after a while?


Mar, 2015 - Permalink

a AD user gets lock. i think the problem is a service that runs on the PRTG machine with that user credentials. the user has changed his password yesterday, i believe this is the issue.

thanks.


Mar, 2015 - Permalink

Yep, in all likelihood :)


Mar, 2015 - Permalink

well , it didnt work , the AD user get locked every day at 16:00 PM . and the target computer is PRTG machine. i can't find anywhere in the PRTG server anything about bad logging. :(


Apr, 2015 - Permalink

Do you have a auto discovery running at 4:00 o'clock? You can check that by going to
Setup > System Administration > Monitoring > Auto Discovery > Run Discovery at.

Is that the case?


Apr, 2015 - Permalink