I have had the IMAP sensor reading an account in Exchnage. However if i open that account in outlook or anything, then it breaks, and the imap sensor always says "There is no email that matches the filters" even if there is
Can anyone help me with this? Why does this happen? I have added an external account on a standard Exim server and that is fine, but it is outside of my corporate server
Article Comments
Ive actually gone down the route of making a new mailbox
The issues we were having were that if someone opened the mailbox in OUtlook, then the IMAP monitor would not be able to read it. At the moment, i have the mailbox open as an IMAP account in ThunderBird to see what is in there, and i am migrating to a new mailbox that seems to be working fine for me at the moment
If i encounter the issue again i will repost here
I wouldnt consider this resolved, but a workaround
Feb, 2015 - Permalink
Hi,
The order in which the IMAP sensor will process the mails is depending on their last change (was the email replied, read, moved...).
The best way to use this type of sensor is to use a separate mailbox and let PRTG mark the processed emails.
Best regards
Feb, 2015 - Permalink
Hi There
I think i have hit the same issue again. I am hitting Login Failed as the error, and i think it is down to the amount of logins
If i have a sensor, and it is set to look for an email that comes in once every 24 hours, should i set it to have a rescan level of less than that?
Mar, 2015 - Permalink
Hi,
The best way is to enable the Check Last Message Date in the sensor settings. This way only the messages of the last X hours will be processed. This way you can choose a scanning interval with less than 24 hours.
Mar, 2015 - Permalink
This has happened again for me
I got the login failed issues, but what iu did was i spaced out my logins. It seems that Exchange 2013 doesnt like a massive amount of logins, even though i did set the max logins to be its insanely high number
Im afraid that as it stands, i have no idea why this stops working. Currently out of 47 monitors, only a single one is working, despite all of the emails being present. I have no idea what is causing this, but it seems that after a month, the monitors just stopped and will not work again. If i delete and recreate one, it works once, then fails again
Mar, 2015 - Permalink
What is the exact error message you receive in PRTG and are those 47 sensors all monitoring the same inbox?
Mar, 2015 - Permalink
Hi,
Could you forward a screenshot of your sensor settings to support@paessler.com by referring to this knowledge base post?
Best regards
Feb, 2015 - Permalink