I always worked happily with Safari 6.0.5 on OS X 10.8.5.

Then i updated PRTG to version 13.3.6.3097 yesterday and since then it complains that Safari is not supported ????

I log in anyway, ending up in the mobile interface. Then i choose "Switch to AJAX Gui" and everything works again.

Whats up ?

Article Comments

Hi,
unfortunately Safari is not supported officially and therefore we do not any compatibility tests with it. So it might be that Safari worked until the last release but we cannot guarantee this for future versions. Sorry.
The only advise here is to use either a other browser or using the already mentioned workaround.
Best regards


Sep, 2013 - Permalink

I would appreciate if PRTG could have official Safari support. Please bring that back. We have 850+ sensors in PRTG and we are Mac users that use Safari, so Safari support would be greatly appreciated.


Jul, 2014 - Permalink

Hi,
I will bring up your request in our next dev meeting but cannot promise anything. Sorry.
Best regards


Jul, 2014 - Permalink

I can confirm that Safari in both Mountain Lion as well as in Mavericks work perfectly with the PRTG Web GUI. We use it all the time and have zero problems.


Jul, 2014 - Permalink

It seems very unreasonable that when you visit the PRTG site that it says the browser is not supported. Many of us support large Mac user bases. This is the default browser supplied with these devices. Since the release that this started, we now have to install and maintain Chrome *JUST* for the sole sake of logging into PRTG from a station to pause or put something in maintenance. If you feel that "it works on modern Macs with Mavericks or Yosemite", you should not have a blanket statement that it's broken. The warning seriously scares users off. Mac is definitely a growing platform -- certainly not used by servers, but used by IT professionals and end-users in the bring-your-own-device world. What is stranger is that you are in support of the other Apple devices, just not this. So can you please either release a native Mac App or support this browser -- which is standard on every Mac?


Feb, 2015 - Permalink

Hi,
as mentioned earlier, the message is shown due to the fact the we do not test any compatibility with Safari. So we cannot guarantee if Safari works in current or future versions. Sorry.
Best regards


Feb, 2015 - Permalink

I still can't get my head around why Safari on iPAD is supported (at least it does not complain and it works fine) but Safari on Mac OS X is not.

It's 2015. Apple Mac has a large marketshare and many professionals like myself work with OS X and Safari. Paessler can no longer stick it's head in the sand and pretend Safari on OS X does not exist.

Please re-consider supporting Safari on OS X. Thank you.

(on a technical note: PRTG still works perfectly on Safari 6, 7 and 8 so it's not like Paessler needs to change anything, other than it's testing-procedures to include Safari on OS X)


Feb, 2015 - Permalink